Troubleshooting

The widget trigger is missing

• Confirm the CDN URL and data-key are correct.
• Confirm the current website origin is allowed for the project key.
• Check whether data-default-visible="false" is set. Call window.snappa.showWidget() to show the trigger.
• Check the browser console and network panel for script or configuration errors.

A submission method is missing

Check the project's widget settings. Voice recording and element selection can be disabled; screen recording is disabled unless it is enabled.

Screen recording cannot start

The reporter must grant the browser permission to share a screen, window, or tab. Screen recording must also be enabled in the project's widget settings.

Audio recording cannot start

The reporter must grant microphone access. Check the browser's site permissions and verify that a microphone is available.

A report does not appear

Confirm that the key belongs to the intended project and that the page's origin is allowed. Check the browser console and network panel for failed requests, then retry with a test report.